Refund Policy
Last updated: January 1, 2025
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all shared hosting plans. If you are not completely satisfied within the first 30 days, contact our support team for a full refund — no questions asked.
Eligible Services
The 30-day guarantee applies to: Shared Hosting plans (Basic, Pro, Business). It does not apply to: Domain registrations, VPS servers after provisioning, SSL certificates, third-party add-ons, or setup fees.
How to Request a Refund
To request a refund, contact our support team within 30 days of your initial purchase via email at contact@host5g.net or through the support portal. Please include your order number and reason for cancellation.
Processing Time
Approved refunds are processed within 5-10 business days. The refund will be credited to your original payment method. Processing times may vary depending on your bank.
Renewal Refunds
Refunds are not provided for renewal payments unless requested within 7 days of the renewal date and the service has not been used during that period.
Chargebacks
If you initiate a chargeback without first contacting our support team, your account may be immediately suspended. We encourage you to reach out to us first — we always find a resolution.